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Commissary and Phone Procedures

 

 

 

 
Inmates are allowed to maintain a commissary account while incarcerated. This money may be used for purchasing snacks, toiletries, personal hygiene items, etc. Money for an offenders commissary account may be deposited through Telmate by one of the following ways...

Via the Web:
Make deposits via the Web, from Telmate's Web site at http://www.gettingout.com/

Over the Phone:
Make deposits over the phone by calling Telmate toll-free at 1-866-516-0115. Telmate's US-based bi-lingual customer service representatives are available 24/7.


At a Lobby Kiosk:
Make cash or credit card deposits from a Telmate deposit kiosk. A Telmate kiosk is located in the lobby of this facility. (See below for kiosk locations and hours.)


Offender Phones
This facility's offender phone system is provided by Telmate. Only offenders may initiate phone calls. If you wish to contact an offender, your options are to call 1-866-516-0115 and leave the offender a voicemail (up to 3 minutes), send a secure message via www.gettingout.com, write a letter, or schedule a visit with the offender during official visitation hours at the facility, or schedule remote video visitation.

Phone Calls
To call you, an offender simply dials your phone number. When receiving a call, you should first hear an announcement from an automated operator, such as "You are receiving a call from [offender name], an offender at Lafayette Parish Corrections. Press one (1) to accept." If the offender has no calling funds, and is calling you for the first time, the call will be free for a brief period of time (often less than a minute). This is to allow the offender to inform you of where he or she is, and to explain how calls work from this facility. After this short call, the offender will be placed on hold and you will be presented the opportunity to:


1. Pay (via credit card) to continue the current call.


2. Deposit funds for the offender to continue your call and, if there is money remaining, the offender may use the funds to make future calls to any number.


3. Deposit funds to your own phone number to continue your call and, if there is money remaining, the offender may use the funds to call your number in the future, but the funds will not be available for calling other numbers.

Depositing Funds

Make deposits via the Web, from Telmate's Web site at www.gettingout.com


Over the Phone:
Make deposits over the phone by calling Telmate toll-free at 1-866-516-0115. Telmate's US-based bi-lingual customer service representatives are available 24/7.


At a Lobby Kiosk:
Make cash or credit card deposits from a Telmate deposit kiosk. A Telmate kiosk is located in the lobby of this facility.

(See below for kiosk locations and hours.)


Other Features:


Voicemail:
To leave a voicemail for an offender, friends and family can now leave offenders a voice mail message up to 3 minutes for about $1.25 (may vary slightly). Just call 1-866-516-0115 and follow the prompts.

Block Future Calls:
If you do not wish to receive calls from offenders, you may call 1-866-516-0115 (from a phone attached to the number that you wish to have blocked). A live operator will help prevent offenders from being able to call the number in the future.

Kiosk Locations and Hours

LPSO Visitation Center at 100 Poydras Street (during business hours)

LPCC Public Lobby 916 Lafayette Street (during business hours)

LPCC 24-Hour Bonding Lobby 916 Lafayette Street