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Lafayette Parish Sheriff’s Office Asking Citizens to Rate Their Encounter

Wednesday, July 16, 2014

Individuals who have encounters with Lafayette Parish Sheriff’s Deputies are being asked to rate how they felt the interactions went as part of the National Police Research Platform’s Police Community Interaction (PCI) Survey, administered by the University of Illinois at Chicago (UIC).

Some persons coming in contact with Deputies are being offered an opportunity to participate in a survey designed to collect information to help improve police procedures and overall law enforcement performance, both locally at the Lafayette Parish Sheriff’s Office (LPSO), and also statewide and across the nation.  The goal of the (PCI), administered through UIC's Center for Research in Law and Justice, is to collect data to help establish new benchmarks for excellence in policing and thus ultimately improve the quality of police services delivered to the community.

LPSO is one of approximately 100 agencies participating in this innovative national program. Based on a pilot program administered by UIC researchers as part of the National Police Research Platform, participating agencies will be able to use the survey data to monitor their performance and improve their training programs. LPSO employees are also participating in the National Police Research Platform Employee Survey, which gathers information nationally from both sworn and civilian law enforcement employees about job satisfaction, job safety, work life balance, and community interaction. Aggregate results of this survey will be available later his year.       


The general public participation in the (PCI) survey is simple. As police reports are filed, a letter will be sent to community members asking them to take a survey. The survey is available in Spanish and English and can be taken online, or by telephone.  The online survey can be accessed through a computer or by scanning a QR code with a smart phone or tablet device. The letters include a special code needed to participate in the survey and ensure that only one survey is completed for each encounter.

According to Sheriff Mike Neustrom all answers to the survey are completely confidential, and no participating should be concerned that the information could be used in other ways. None of the survey information will be collected by the Sheriff’s Office, since all survey responses will be managed by the UIC researchers. The results provided to the agency will not include any information identifying the individual responding to the survey or the officer involved in the contact.

Sheriff’s Deputy encounters involving traffic accidents and stops, as well as most non-violent crimes, will be part of the survey. However, encounters resulting from domestic violence, sexual assault, drugs, alcohol, or involving juveniles will not be surveyed. We sincerely hope that anyone who has had an interaction with one of our officers and receives the letter will take the survey and provides us with honest feedback. Only then can we truly understand how our officers are interacting with the community and implement changes where they are needed.


The Lafayette Parish Sheriff's Office is accredited by the Commission on Accreditation for Law Enforcement Agencies (CALEA), American Correctional Association (ACA) and NCCHC (National Commission on Correctional Health Care) and  CARF International (Commission on Accreditation of Rehabilitation Facilities). For more information about the Lafayette Parish Sheriff’s Office and how its employees and deputies are working to keep our community safe, contact  Julio Naudin,  at (337) 236-5640 or by email at Julio.naudin@lafayettesheriff.com.